/* Раздел «Заявки» — рамочки, мобильная адаптация, всплывающая заявка */

/* Список заявок поверх затемнения меню (иначе на телефоне клики не проходят) */
body.claims-modal-open .menu-overlay {
    pointer-events: none !important;
    z-index: 999 !important;
}

body.claims-modal-open #claims_up {
    position: fixed !important;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    z-index: 1051 !important;
    pointer-events: auto !important;
    overflow: hidden;
}

.claims-modal {
    position: fixed !important;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    width: 100% !important;
    max-width: 100vw !important;
    overflow-x: hidden;
    overflow-y: auto !important;
    padding: 0 !important;
    z-index: 1051 !important;
    pointer-events: auto !important;
    -webkit-overflow-scrolling: touch;
}

.claims-modal__dialog {
    width: 100% !important;
    max-width: 100% !important;
    margin: 0 !important;
}

.claims-modal__content {
    min-height: 100vh;
    border-radius: 0;
    border: 0;
    background: #f5f6f8;
    overflow-x: hidden;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
    font-size: 0.95rem;
    line-height: 1.45;
    color: #222;
}

.claims-modal__header {
    padding: 0.85rem 1rem;
    border-bottom: 1px solid rgba(15, 62, 86, 0.12);
    background: #fff;
    align-items: center;
}

.claims-modal__title {
    font-size: 1.1rem;
    margin: 0;
    padding-right: 1.5rem;
    color: #0f3e56;
}

.claims-modal__body {
    padding: 0.85rem 1rem 1.25rem;
    overflow-x: hidden;
    max-height: none !important;
}

.claims-modal__panel {
    border: 0;
    box-shadow: none;
    margin: 0;
    background: transparent;
}

.claims-modal__footer {
    padding: 0.85rem 1rem 1rem;
    border-top: 0;
    background: #fff;
}

.claims-mobile,
.claims-mobile * {
    box-sizing: border-box;
}

.claims-mobile {
    width: 100%;
    max-width: 100%;
    overflow-x: hidden;
    font-family: inherit;
    font-size: 0.95rem;
    line-height: 1.45;
    color: #222;
}

.claims-mobile-toolbar {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    margin-bottom: 1rem;
    flex-wrap: wrap;
}

.claims-mobile-search {
    flex: 1 1 220px;
    min-width: 0;
    max-width: 100%;
}

.claims-mobile-counter {
    font-size: 0.85rem;
    color: #666;
    white-space: nowrap;
}

.claims-mobile-note {
    margin: 0 0 0.75rem;
    padding: 0.55rem 0.75rem;
    border: 1px solid rgba(15, 62, 86, 0.18);
    border-radius: 8px;
    background: rgba(255, 250, 247, 0.85);
    color: #555;
    font-size: 0.85rem;
    line-height: 1.4;
}

.claims-mobile-list {
    display: block;
    max-height: calc(100vh - 210px);
    overflow-y: auto;
    overflow-x: hidden;
    -webkit-overflow-scrolling: touch;
    padding-bottom: 0.5rem;
}

.claims-mobile-item {
    display: block;
    width: 100%;
    max-width: 100%;
    margin: 0 0 0.75rem;
    padding: 0.9rem 1rem;
    background: transparent;
    border: 1px solid rgba(15, 62, 86, 0.18);
    border-radius: 8px;
    text-align: left;
    text-decoration: none !important;
    color: inherit !important;
    cursor: pointer;
    box-shadow: none;
    appearance: none;
    -webkit-appearance: none;
    pointer-events: auto;
    touch-action: manipulation;
    user-select: none;
    -webkit-user-select: none;
    transition: border-color 0.15s ease, background 0.15s ease, box-shadow 0.15s ease;
    -webkit-tap-highlight-color: rgba(255, 89, 0, 0.15);
}

.claims-mobile-item:visited,
.claims-mobile-item:link {
    color: inherit;
}

.claims-mobile-item:active,
.claims-mobile-item.is-active {
    border-color: rgba(255, 89, 0, 0.55);
    background: #fffaf7;
}

.claims-mobile-item:hover,
.claims-mobile-item:focus {
    border-color: rgba(255, 89, 0, 0.45);
    background: #fffaf7;
    box-shadow: 0 2px 10px rgba(15, 62, 86, 0.06);
    outline: none;
    text-decoration: none;
}

.claims-mobile-item * {
    pointer-events: none;
}

.claims-mobile-item.is-hidden {
    display: none !important;
}

.claims-mobile-item__head {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 0.75rem;
    margin-bottom: 0.55rem;
}

.claims-mobile-item__id {
    margin: 0;
    font-size: 1.05rem;
    font-weight: 700;
    color: #0f3e56;
    line-height: 1.3;
}

.claims-mobile-item__card {
    display: inline-block;
    margin-left: 0.35rem;
    padding: 0.12rem 0.45rem;
    border-radius: 4px;
    background: #fff4ec;
    color: #c2410c;
    font-size: 0.82rem;
    font-weight: 700;
    vertical-align: middle;
    word-break: break-all;
}

.claims-mobile-item__status {
    flex-shrink: 0;
    font-size: 0.75rem;
    font-weight: 600;
    line-height: 1.2;
    padding: 0.28rem 0.5rem;
    border-radius: 4px;
    white-space: nowrap;
}

.claims-status--open {
    background: #fdecea;
    color: #b42318;
}

.claims-status--done {
    background: #e8f6ee;
    color: #067647;
}

.claims-status--warn {
    background: #fff6e5;
    color: #b54708;
}

.claims-status--neutral {
    background: #f3f3f3;
    color: #444;
}

.claims-mobile-item__text {
    font-size: 0.95rem;
    line-height: 1.45;
    color: #222;
    word-break: break-word;
    margin-bottom: 0.65rem;
}

.claims-mobile-item__meta {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 0.45rem 0.85rem;
    font-size: 0.82rem;
    color: #555;
}

.claims-mobile-item__meta-label {
    display: block;
    color: #888;
    font-size: 0.72rem;
    margin-bottom: 0.1rem;
}

.claims-mobile-item__meta-value {
    word-break: break-word;
}

.claims-mobile-empty,
.claims-mobile-no-result {
    text-align: center;
    padding: 1.5rem 0.5rem;
    color: #666;
}

@media (max-width: 575.98px) {
    .claims-mobile-item__meta {
        grid-template-columns: 1fr;
    }

    .claims-mobile-item__head {
        flex-direction: column;
        align-items: stretch;
        gap: 0.4rem;
    }

    .claims-mobile-item__status {
        align-self: flex-start;
    }

    .claims-mobile-list {
        max-height: none;
        overflow-y: visible;
    }

    .claims-mobile-item {
        min-height: 44px;
    }
}

/* Всплывающее окно одной заявки */
.claim-detail-modal {
    z-index: 1060 !important;
}

body.claim-detail-open .modal-backdrop {
    z-index: 1059 !important;
}

.claim-detail-modal .modal-dialog {
    width: calc(100% - 1.25rem);
    max-width: 920px;
    margin: 0.75rem auto;
}

.claim-detail-modal .modal-content {
    border: 0;
    border-radius: 14px;
    overflow: hidden;
    box-shadow: 0 12px 40px rgba(0, 0, 0, 0.2);
    max-height: min(92vh, 900px);
    display: flex;
    flex-direction: column;
    background: #f5f6f8;
}

.claim-detail-modal__header {
    flex-shrink: 0;
    padding: 0.9rem 1.1rem;
    background: #fff;
    border-bottom: 1px solid rgba(15, 62, 86, 0.12);
    align-items: center;
}

.claim-detail-modal__title {
    font-size: 1.05rem;
    font-weight: 700;
    color: #0f3e56;
    margin: 0;
    padding-right: 1.25rem;
}

.claim-detail-modal__body {
    flex: 1 1 auto;
    overflow-y: auto;
    overflow-x: hidden;
    padding: 0.9rem 1.1rem 1.1rem;
    -webkit-overflow-scrolling: touch;
}

.claim-detail {
    width: 100%;
    max-width: 100%;
}

.claim-detail__grid,
.claim-detail__stack {
    display: flex;
    flex-direction: column;
    gap: 0.85rem;
}

.claim-detail__messages {
    display: flex;
    flex-direction: column;
    gap: 0.85rem;
}

.claim-detail__panel {
    background: #fff;
    border: 1px solid rgba(15, 62, 86, 0.18);
    border-radius: 8px;
    padding: 0.85rem 1rem;
    box-shadow: none;
}

.claim-detail__panel--tech {
    background: #f7fafc;
    border-color: rgba(15, 62, 86, 0.16);
}

.claim-detail__panel--note {
    background: rgba(255, 250, 247, 0.85);
}

.claim-detail__panel-head {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 0.75rem;
    margin-bottom: 0.55rem;
}

.claim-detail__panel-title {
    font-size: 0.92rem;
    font-weight: 700;
    color: #0f3e56;
    margin: 0 0 0.75rem;
}

.claim-detail__name {
    font-size: 0.95rem;
    line-height: 1.45;
    color: #222;
    word-break: break-word;
    margin-bottom: 0.65rem;
}

.claim-detail__meta {
    margin-top: 0.15rem;
}

.claim-messages {
    display: flex;
    flex-direction: column;
    gap: 0.65rem;
    max-height: min(52vh, 420px);
    overflow-y: auto;
    -webkit-overflow-scrolling: touch;
}

.claim-message {
    border-radius: 10px;
    padding: 0.7rem 0.8rem;
    border: 1px solid transparent;
}

.claim-message--admin {
    background: #eef6fb;
    border-color: rgba(15, 62, 86, 0.12);
}

.claim-message--user {
    background: #fff8f3;
    border-color: rgba(255, 89, 0, 0.22);
}

.claim-message--tech {
    background: #fff;
    border-color: rgba(15, 62, 86, 0.14);
}

.claim-message__head {
    display: flex;
    justify-content: space-between;
    gap: 0.5rem;
    margin-bottom: 0.35rem;
    font-size: 0.8rem;
}

.claim-message__author {
    font-weight: 700;
    color: #222;
}

.claim-message__date {
    color: #777;
    white-space: nowrap;
}

.claim-message__body {
    font-size: 0.92rem;
    line-height: 1.45;
    color: #222;
    word-break: break-word;
}

/* Admin support-chat: edit textarea must match message bubble size */
#admin-support-messages .claim-message.is-editing .claim-message__editbox {
    display: block !important;
    width: 100% !important;
    max-width: 100% !important;
    box-sizing: border-box !important;
}

#admin-support-messages .claim-message.is-editing .claim-message__editor {
    display: block !important;
    width: 100% !important;
    min-width: 100% !important;
    max-width: 100% !important;
    box-sizing: border-box !important;
    field-sizing: fixed !important;
    resize: vertical !important;
    overflow-x: hidden !important;
}

.claim-message__files a {
    color: #FF5900;
    word-break: break-all;
}

.claim-detail__form label {
    font-weight: 600;
    color: #333;
    margin-bottom: 0.35rem;
}

.claim-detail__actions {
    display: flex;
    flex-wrap: wrap;
    gap: 0.55rem;
    align-items: center;
    margin-top: 0.75rem;
}

.claim-detail__actions .btn-primary {
    background: #FF5900;
    border-color: #FF5900;
}

.claim-detail__actions .btn-primary:hover,
.claim-detail__actions .btn-primary:focus {
    background: #e65000;
    border-color: #e65000;
}

.claim-detail-empty {
    color: #777;
    font-size: 0.9rem;
    padding: 0.5rem 0;
}

.claim-detail-loader {
    display: none;
    text-align: center;
    padding: 2rem 1rem;
    color: #666;
}

@media (max-width: 575.98px) {
    .claim-detail-modal .modal-dialog {
        width: calc(100% - 0.75rem);
        margin: 0.4rem auto;
    }

    .claim-detail-modal .modal-content {
        max-height: 96vh;
        border-radius: 12px;
    }

    .claim-messages {
        max-height: min(42vh, 320px);
    }
}

.claims-status-refresh {
    border: 1px solid #e9ecef;
    border-radius: 8px;
    padding: 12px 14px;
    background: #fafbfc;
}

.claims-status-refresh__label {
    display: block;
    font-weight: 600;
    margin-bottom: 8px;
    color: #0f3e56;
}

.claims-status-refresh__row {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 8px;
}

.claims-status-refresh__input {
    max-width: 90px;
}

.claims-status-refresh__unit {
    color: #6c757d;
}

@media (max-width: 575.98px) {
    .claims-status-refresh__input {
        max-width: none;
        flex: 1 1 90px;
    }
}

/* Админка: список заявок в формате ЛК */
.claims-mobile--admin .claims-mobile-list {
    max-height: calc(100vh - 220px);
}

.claims-mobile--admin .claims-mobile-toolbar {
    margin-bottom: 0.5rem;
    gap: 0.5rem;
}

.claims-mobile--admin .claims-mobile-toolbar--filter {
    margin-bottom: 0.45rem;
}

.claims-mobile-card {
    margin: 0 0 0.35rem;
    border: 1px solid rgba(15, 62, 86, 0.14);
    border-radius: 6px;
    overflow: hidden;
    background: #fff;
    transition: border-color 0.15s ease, box-shadow 0.15s ease, background 0.15s ease;
}

.claims-mobile-card--open {
    border-color: rgba(220, 53, 69, 0.42);
    background: rgba(220, 53, 69, 0.06);
}

.claims-mobile-card--closed {
    border-color: rgba(40, 167, 69, 0.38);
    background: rgba(40, 167, 69, 0.06);
}

.claims-mobile-card--open:hover {
    border-color: rgba(220, 53, 69, 0.55);
    box-shadow: 0 1px 6px rgba(220, 53, 69, 0.12);
}

.claims-mobile-card--closed:hover {
    border-color: rgba(40, 167, 69, 0.5);
    box-shadow: 0 1px 6px rgba(40, 167, 69, 0.1);
}

.claims-mobile-card.is-hidden {
    display: none !important;
}

.claims-mobile--admin .claims-mobile-item--link {
    margin: 0;
    padding: 0.45rem 0.65rem 0.4rem;
    border: 0;
    border-radius: 0;
    border-bottom: 1px solid rgba(15, 62, 86, 0.06);
}

.claims-mobile--admin .claims-mobile-item__head {
    margin-bottom: 0.25rem;
    gap: 0.45rem;
}

.claims-mobile--admin .claims-mobile-item__id {
    font-size: 0.88rem;
    line-height: 1.2;
}

.claims-mobile--admin .claims-mobile-item__card {
    font-size: 0.72rem;
    padding: 0.06rem 0.35rem;
    margin-left: 0.25rem;
}

.claims-mobile--admin .claims-mobile-item__status {
    font-size: 0.68rem;
    padding: 0.15rem 0.35rem;
}

.claims-mobile-item__source {
    display: inline-block;
    font-size: 0.62rem;
    font-weight: 600;
    line-height: 1.2;
    padding: 0.08rem 0.35rem;
    margin-left: 0.25rem;
    border-radius: 3px;
    vertical-align: middle;
    text-transform: uppercase;
    letter-spacing: 0.02em;
}

.claims-mobile-item__source--api {
    color: #1a5276;
    background: rgba(26, 82, 118, 0.12);
    border: 1px solid rgba(26, 82, 118, 0.35);
}

.claims-mobile-item__source--support {
    color: #7d6608;
    background: rgba(125, 102, 8, 0.12);
    border: 1px solid rgba(125, 102, 8, 0.35);
}

.claims-mobile-item__source--admin {
    color: #6c3483;
    background: rgba(108, 52, 131, 0.12);
    border: 1px solid rgba(108, 52, 131, 0.35);
}

.claims-mobile--admin .claims-mobile-item__text {
    font-size: 0.82rem;
    line-height: 1.3;
    margin-bottom: 0.3rem;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.claims-mobile-item__meta--admin {
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 0.2rem 0.55rem;
    font-size: 0.74rem;
}

.claims-mobile--admin .claims-mobile-item__meta-label {
    display: inline;
    font-size: 0.68rem;
    margin-right: 0.2rem;
    margin-bottom: 0;
}

.claims-mobile--admin .claims-mobile-item__meta-label::after {
    content: ':';
}

.claims-mobile--admin .claims-mobile-item__meta-value {
    font-size: 0.74rem;
}

.claims-mobile-item__actions {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.3rem;
    padding: 0.35rem 0.65rem;
    background: rgba(255, 255, 255, 0.55);
}

.claims-mobile-item__action-form {
    margin: 0;
}

.claims-mobile-item__action-form .btn {
    font-size: 0.7rem;
    padding: 0.2rem 0.5rem;
    line-height: 1.25;
    white-space: nowrap;
}

@media (max-width: 991.98px) {
    .claims-mobile-item__meta--admin {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}

@media (max-width: 575.98px) {
    .claims-mobile-item__meta--admin {
        grid-template-columns: 1fr;
    }

    .claims-mobile-item__actions {
        flex-direction: column;
        align-items: stretch;
    }

    .claims-mobile-item__action-form .btn {
        width: 100%;
    }
}

/* «Обратиться в поддержку» — те же рамки, что у заявок */
.support-modal__content {
    min-height: 550px;
    background: #f5f6f8;
    border: 0;
    border-radius: 8px;
    overflow: auto;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
    font-size: 0.95rem;
    line-height: 1.45;
    color: #222;
}

.support-modal__header {
    padding: 0.85rem 1rem;
    border-bottom: 1px solid rgba(15, 62, 86, 0.12);
    background: #fff;
    align-items: center;
}

.support-modal__title {
    font-size: 1.1rem;
    margin: 0;
    padding-right: 1.5rem;
    color: #0f3e56;
}

.support-modal__body {
    padding: 0.85rem 1rem 1.25rem;
    overflow: visible;
}

.support-modal__panel {
    border: 0;
    box-shadow: none;
    margin: 0;
    background: transparent;
}

.support-topics,
.support-form.claim-detail {
    width: 100%;
    max-width: 100%;
}

/* Do not set z-index on #support: the dashboard tile <a id="support">
   («Обратиться в поддержку») shares this id with the modal wrapper.
   z-index:1052 made the tile pierce .menu-overlay (1000) and other
   section .modal windows (1050). Support dialog stacking stays on .modal. */

.support-topics-list.claims-mobile-list {
    max-height: none;
    overflow: visible;
}

.support .bb.claims-mobile-item,
.support-topics .bb.claims-mobile-item {
    text-transform: none;
    font-weight: inherit;
    background: transparent;
    color: inherit !important;
    box-shadow: none;
    margin: 0 0 0.75rem;
    padding: 0.9rem 1rem;
    width: 100%;
    display: block;
    text-align: left;
}

.support .bb.claims-mobile-item:hover,
.support .bb.claims-mobile-item:focus {
    background: rgba(15, 62, 86, 0.04);
    color: inherit !important;
}

.support .bb.claims-mobile-item:disabled,
.support .bb.claims-mobile-item[disabled] {
    opacity: 0.72;
    cursor: default;
}

.support-topic__status:empty {
    display: none;
}

.support-form .claim-detail__panel .form-group label {
    font-weight: 600;
    color: #333;
    margin-bottom: 0.35rem;
}

.support-form .claim-detail__actions .response {
    flex: 1 1 auto;
    min-width: 0;
    color: #0f3e56;
    font-size: 0.9rem;
}

.support-period-row {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.5rem;
}

.support-period-row .form-control {
    flex: 1 1 140px;
    min-width: 0;
}

.support-period-row .add_period,
.support-period-row .remove_period {
    flex: 0 0 auto;
}

.period-wrapper + .period-wrapper {
    margin-top: 0.55rem;
}